Xiaomi's Statement on Kerala Mobile Explosion
On April 25, 2023, an eight-year-old girl named Adithyashree tragically lost her life due to a mobile phone explosion while watching a video on her device in Kerala’s Thrissur. While the police are yet to confirm the phone’s brand, some reports suggested that it was a Redmi phone. This incident has raised concerns about the safety of mobile devices, and Xiaomi, the parent company of Redmi, has released a statement expressing its condolences to the family and clarifying its stance on the matter.
Commitment to Customer Safety
Xiaomi’s statement emphasizes the company’s commitment to customer safety, stating that it takes such matters extremely seriously. The company stands with the family in this time of difficulty and hopes to support them in any way possible. Xiaomi emphasized that it will work with the authorities to determine the actual cause of the incident and provide support where needed. The company also reiterates its commitment to adhering to the highest quality standards in its products and ensuring the safety of its customers.
Addressing Allegations Against Redmi
Xiaomi has addressed allegations that the phone involved in the incident was a Redmi phone, saying that it has yet to be confirmed as the investigation is ongoing. The company has acknowledged that there are reports suggesting the phone was a Redmi, but it has not been confirmed. Xiaomi has assured its customers that it will cooperate fully with the authorities to determine the cause of the incident and take appropriate measures to prevent similar incidents in the future.
Assurance to Customers
Xiaomi concluded its statement by reiterating its commitment to customer safety and quality. The company assured its customers that it will continue to uphold the highest standards of quality and safety in its products and services. Xiaomi also urged its customers to follow basic safety practices while using their mobile devices, such as not using the phone while it is charging and avoiding damp or wet areas. The company pledged to continue educating its customers on the safe use of mobile devices and provide necessary support and assistance in case of any issues.
In conclusion:
Xiaomi’s statement on the tragic incident in Kerala highlights the company’s commitment to customer safety and quality. The company has expressed its condolences to the family and assured its customers that it will cooperate fully with the authorities to determine the cause of the incident. Xiaomi has also urged its customers to follow basic safety practices while using their mobile devices and promised to provide them with the necessary support and assistance. This incident is a reminder of the importance of safety in the use of mobile devices, and it is incumbent upon manufacturers, regulators, and users to work together to ensure that mobile devices are safe and reliable.
